Shipping & Insurance Policy
Shipping Policy
Thank you for shopping at Wiggins Chandelier. We are committed to delivering your order with premium service and clear communication every step of the way.
📩 Order Confirmation
Once your order is placed, you will receive an Order Confirmation Email. This confirms we’ve successfully received your order and that your payment has been pre-authorized (not yet charged).
We begin processing immediately by verifying product availability with our suppliers:
- In-Stock Items: If available and ready to ship within 5 business days, your payment will be captured and your order will move into dispatch.
- Backordered or Unavailable Items: If the item is out of stock or on backorder, the pre-authorization will be voided, and you’ll be notified via email.
⏱️ Processing & Shipping Times
We offer a selection of both ready-to-ship and made-to-order lighting fixtures. Shipping timelines vary based on product type:
Ready-to-Ship Items
- Processed within 1–5 business days
- Delivered within 10–15 business days
Made-to-Order Items
- Require a production lead time of 6–14 weeks
- Estimated timeframes are listed on each product page
Quick Ship Program
- Select items stocked in the U.S.: Ship within 1-5 days
- Items stocked in Europe: Ship within 4–8 workingweeks
📦 All timelines are estimates. You will receive a Shipping Confirmation Email with tracking information within 24 hours of dispatch.
Estimated Transit Times
- UPS/FedEx (Parcel Shipments): 10–14 business days
- Freight Carrier (LTL Deliveries): 1–2 weeks
The carrier will contact you at least 24 hours in advance to schedule delivery.
🚚 Shipping Options & Fees
✅ Free Standard Shipping
Includes processing, handling, and curbside delivery at no additional cost.
🛋️ Room of Choice Delivery – $199
- Items are delivered to a room of your choice inside your home
- Available on items over $1,000
- Does not include unpacking, assembly, or packaging removal
- Availability may vary by location and product type
💎 White Glove Delivery – $299
- Includes delivery to your room of choice, unpacking, and removal of packaging materials
- Assembly is not included, but light assembly may be arranged upon request (subject to availability)
- Available on items over $1,000
📅 Delivery Day Requirements
- A recipient 18 years or older must be present to receive and inspect the delivery
- Missed deliveries due to unavailability may result in re-delivery fees
🔁 Address Changes (Order Rerouting)
If you need to change the delivery address after shipment, additional rerouting fees may apply.
📦 Brand-Specific Return Policies
Certain brands may have return terms that differ from our standard policy. Please refer to the specific product’s return guidelines prior to initiating a return.
🛡️ Shipping Insurance
All orders are fully insured at no extra cost. This covers your purchase against loss or damage during transit, giving you peace of mind.
If your order was lost, stolen, or damaged in transit, we're here to help. Please visit our Insurance Claim Page to submit a claim. All claims must be submitted within 2 days of delivery with photos/video and proof of damage.
For questions, updates, or assistance with your order, contact us at support@wigginschandelier.com. We appreciate your business and look forward to serving you.
Insureful Claim Center
Frequently Asked Questions
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders.
Q: How long will it take to receive my chandelier?
A: Most orders ship within 1-5 business days. Delivery times vary depending on your location and the product, typically between 7–14 business days.
Q: Do you ship internationally?
A: No, we do not ship internationally.
Q: Do your chandeliers come with installation instructions?
A: Yes, all of our chandeliers come with step-by-step installation guides. We recommend professional installation for safety and optimal results.
Q: Can your chandeliers be adjusted in height?
A: Most of our chandeliers include adjustable rods or chains. Product pages will specify adjustability options.
Q: Are the bulbs included?
A: Each product page notes whether bulbs are included. If not, we provide bulb
recommendations.
Q: What’s your return policy?
A: We offer free returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in resellable condition. Please note that custom-made or clearance items are final sale and not eligible for return.
A 25% restocking fee may apply to all returns.
Q: How do I start a return or exchange?
A: Contact our support team at Returns@wigginschandelier.com with your order number and reason for return. We’ll guide you through the next steps.
Q: How do I clean my chandelier?
A: For lasting beauty, gently dust with a soft cloth or microfiber duster. For a deeper clean, turn off the fixture, remove crystals (if applicable), and clean them with warm, soapy water or a crystal-safe cleaner. No polishes, abrasives, or chemicals should ever be used.
Q: Do your products come with a warranty?
A: Yes, we offer a limited warranty ranging from 1 to 5 years on all lighting fixtures. Coverage includes manufacturing defects but does not extend to damage caused by improper installation, misuse, or normal wear and tear.
Warranty length may vary depending on the specific product and manufacturer.
Full details can be found on each product page or by contacting our support team. For lasting beauty, simply wipe clean with a soft cloth. No polishes, abrasives, or chemicals should ever be used
Complimentary for every item $10,000 and above—includes in-room placement, unpacking, and careful handling. Read our full policy →
