Shipping & Insurance Policy

Thank you for shopping at Wiggins Chandelier. We are committed to delivering your order with premium service and clear communication every step of the way.

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📩 Order Confirmation

Once your order is placed, you will receive an Order Confirmation Email. This confirms we’ve successfully received your order and that your payment has been pre-authorized.

We begin processing immediately by verifying product availability with our suppliers:

• In-Stock Items: If available and ready to ship within 5 business days, your payment will be captured and your order will move into dispatch.
• Backordered or Unavailable Items: If the item is out of stock or on backorder, the pre-authorization will be voided, and you’ll be notified via email.

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⏱️ Processing & Shipping Times

We offer a selection of both ready-to-ship and made-to-order lighting fixtures. Shipping timelines vary based on product type:

Ready-to-Ship Items

• Processed within 1–5 business days
• Delivered within 10–15 business days

Made-to-Order Items

• Require a production lead time of 6–14 weeks
• Estimated timeframes are listed on each product page

Quick Ship Program

• Select items stocked in the U.S.: Ship within 1-5 days
• Items stocked in Europe: Ship within 4–8 working weeks
• Items stocked in Japan: Ship within 1-2 Weeks

📦 All timelines are estimates. You will receive a Shipping Confirmation Email with tracking information within 24 hours of dispatch.

Estimated Transit Times

• UPS/FedEx (Parcel Shipments): 10–14 business days
• Freight Carrier (LTL Deliveries): 1–2 weeks

The carrier will contact you at least 24 hours in advance to schedule delivery.

Please Note: We do not ship to P.O. Boxes. Please provide a valid street address at checkout to avoid delays in processing your order.

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🚚 Shipping Options & Fees

✅ Free Standard Shipping

Includes processing, handling, and curbside delivery at no additional cost.

🛋️ Room of Choice Delivery – $199

• Items are delivered to a room of your choice inside your home
  
• Does not include unpacking, assembly, or packaging removal
• Availability may vary by location and product type

💎 Basic White Glove Delivery – $249

• Includes delivery to your room of choice, unpacking, and removal of packaging materials
• Does not include assembly
• Availability may vary by location and product type

💎 PremiumWhite Glove Delivery – $299

• Includes delivery to your room of choice, unpacking, and removal of packaging materials
• Light assembly will be arranged upon request (subject to availability)
• Availability may vary by location and product type

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📅 Delivery Day Requirements

• A recipient 18 years or older must be present to receive and inspect the delivery
• Missed deliveries due to unavailability may result in re-delivery fees

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🔁 Address Changes (Order Rerouting)

If you need to change the delivery address after shipment, additional rerouting fees may apply.

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📦 Brand-Specific Return Policies

Certain brands may have return terms that differ from our standard policy. Please refer to the specific product’s return guidelines prior to initiating a return.

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🛡️ Complimentary Shipping Insurance

At Wiggins Chandelier, your investment is our highest priority. That’s why we include complimentary shipping insurance with every order — at no extra cost to you.

✅ What’s Covered:

• Loss in transit
• Theft during delivery
• Visible or concealed damage upon arrival
• Missing components or broken crystals/glass from shipping impact

🚚 How It Works:

• Every qualifying order is automatically covered — no opt-in required
• If damage or loss occurs, simply file a claim within 2 business days of delivery
• Approved claims receive a free replacement/repair/refund, depending on availability and case review

📩 To File a Claim:

Visit our Insurance Claims Center  and follow instructions.

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📝 Note:

• We recommend inspecting your chandelier immediately upon delivery
• Claims must be submitted within 2 days of receipt to remain eligible
• Items marked as “made-to-order” may require longer lead times for replacement

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🔎 How to Track Your Order

Depending on the size and value of your order, your item may ship via standard parcel or freight/white glove delivery. Here’s how to track your shipment:

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🚚 For Large Items (Chandeliers, Floor Lamps, Sofas, Beds, Mirrors, Tables, etc.)

These items ship via freight or white glove delivery through our specialized carrier network.

• Your tracking number will be sent via email once your order ships.
• This shipment cannot be tracked through our regular tracking page.
• Instead, you’ll receive a direct tracking link where you can:
  • Schedule delivery appointments
  • View delivery status
  • Contact the carrier if needed

📦 Look for an email from us with your freight tracking link. If you need assistance, feel free to contact our support team.

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📦 For Smaller Items (Wall Lamps, Table Lamps, Pendants, etc.)

These ship via UPS, FedEx, or USPS and can be tracked directly on our website.

You'll also receive automated updates via email or SMS once your order is in transit.

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❓Need Help?

For questions, updates, or assistance with your order, contact us at
📧 support@wigginschandelier.com 

We appreciate your business and look forward to serving you.