Price Gaurantee
Price Match Guarantee
At Wiggins Chandelier, we are committed to offering the best prices online. If you find the same item at a lower price from another online retailer within 60 days of your purchase, we will gladly refund the difference. Our goal is to ensure that you feel confident you're receiving the absolute best price for the product you're purchasing. If you discover a lower price for the same item on our own website within 60 days of your purchase, we will also refund the price difference.
To request a partial refund, simply email us a link to the product page from our website or a competitor’s website within 60 days of your order. Once verified, we will process the refund accordingly.
Limitations of Our 100% Price Guarantee:
- You must purchase the item from our website before requesting a price match.
- Promotions, rebates, and offers such as "buy one, get one free" are not eligible for the price match.
- The item must be in stock on the competitor's website at the time of the price match request.
- The competitor must be an online retailer; physical retail locations are excluded.
- Discounter or auction websites (e.g., eBay, Overstock, etc.) are not eligible for price matching.
- The competitor must be an authorized retailer for the product in question.
- Our price match guarantee applies to the item price and shipping costs, but excludes sales tax.
We are confident in the value we offer and want you to feel assured in your purchase. If you find a better deal, we are here to make it right.
Insureful Claim Center
Frequently Asked Questions
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders.
Q: How long will it take to receive my chandelier?
A: Most orders ship within 1-5 business days. Delivery times vary depending on your location and the product, typically between 7–14 business days.
Q: Do you ship internationally?
A: No, we do not ship internationally.
Q: Do your chandeliers come with installation instructions?
A: Yes, all of our chandeliers come with step-by-step installation guides. We recommend professional installation for safety and optimal results.
Q: Can your chandeliers be adjusted in height?
A: Most of our chandeliers include adjustable rods or chains. Product pages will specify adjustability options.
Q: Are the bulbs included?
A: Each product page notes whether bulbs are included. If not, we provide bulb
recommendations.
Q: What’s your return policy?
A: We offer free returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in resellable condition. Please note that custom-made or clearance items are final sale and not eligible for return.
A 25% restocking fee may apply to all returns.
Q: How do I start a return or exchange?
A: Contact our support team at Returns@wigginschandelier.com with your order number and reason for return. We’ll guide you through the next steps.
Q: How do I clean my chandelier?
A: For lasting beauty, gently dust with a soft cloth or microfiber duster. For a deeper clean, turn off the fixture, remove crystals (if applicable), and clean them with warm, soapy water or a crystal-safe cleaner. No polishes, abrasives, or chemicals should ever be used.
Q: Do your products come with a warranty?
A: Yes, we offer a limited warranty ranging from 1 to 5 years on all lighting fixtures. Coverage includes manufacturing defects but does not extend to damage caused by improper installation, misuse, or normal wear and tear.
Warranty length may vary depending on the specific product and manufacturer.
Full details can be found on each product page or by contacting our support team. For lasting beauty, simply wipe clean with a soft cloth. No polishes, abrasives, or chemicals should ever be used
Complimentary for every item $10,000 and above—includes in-room placement, unpacking, and careful handling. Read our full policy →
