Return Policy

Returns

Wiggins Chandelier offers a 30-day return window from the date of delivery. If you are not satisfied with your purchase, you may return it for a refund or store credit.

Eligibility Requirements:

  • Items must be unused, unassembled, and in their original packaging.
  • Items that have been installed or assembled are not eligible for return.
  • Special orders and made-to-order items are final sale and cannot be returned.

Return Process:

  • Returns are subject to a 25% restocking fee, which covers inspection, repackaging, and handling of high-value, fragile items.
  • Items must be returned in their original packaging. Returns without original packaging will not be accepted.
  • The item will be inspected for any damage and we reserve the right to partially or wholly accept or deny the return or deduct any damage repair cost from the refund balance.

To initiate a return, please visit our Return Center and follow the guided steps or contact us at returns@wigginschandelier.com with the following information:

  • Name
  • Order Number
  • Reason for Return

If your return request is approved, we will send you a confirmation email with further instructions.

Once approved, you will need to send your item(s) back within 5 business days. If you need assistance on returning your item(s), please contact us, and we can provide you with a return label. Please note, any return shipping cost will be deducted from your refund. We cannot process returns without the original packaging.

Exchanges

We do not offer exchanges. To get a different item, return your original purchase (if eligible), and place a new order separately. Please note that return shipping costs are the responsibility of the customer.

Cancellations & Refunds

  • In-stock orders canceled after 48 hours are subject to a 25% restocking fee, regardless of shipping status.
  • If the order has already shipped, return shipping charges will also apply.
  • Refunds are issued to the original payment method only.
  • Clearance and made-to-order items are not eligible for cancellation or refund.

For cancellation requests, contact: Support@wigginschandelier.com

Damages

Please inspect all deliveries upon arrival. Note any visible damage when signing for the package.

If an item arrives damaged:

  • Email returns@wigginschandelier.com with photos or videos of the damage within 48 hours.
  • We will process an insurance claim or send free replacements, as appropriate.
  • If you choose to return the item instead, you are responsible for return shipping costs.

Note: This policy does not cover damage caused by customer handling or misuse.

Wiggins Chandelier is not responsible for labor or installation costs incurred by customers (e.g., electricians or contractors).

Defects

We guarantee against manufacturer defects for 30 days from the delivery date. Any defects must be reported within 2 days of delivery; otherwise, the return policy will be voided—no exceptions. In the case of a defective part or product, we will replace it at no cost.

Installation Recommendation

We strongly recommend professional installation of all lighting fixtures to ensure safety and proper performance.

Refused Deliveries

Refused deliveries will be treated as a return and are subject to the return policy and restocking fee.

Custom/Made-to-order items policy 

At Wiggins Chandelier, every piece is crafted with care and attention to detail. Many of our products are custom-finished or made to order to suit your unique space.

For this reason, all custom or made-to-order items are considered final sale and are not eligible for return, refund, or exchange.

We strongly encourage customers to review product specifications, finishes, and dimensions carefully before placing an order. If you need help deciding, our team is happy to assist prior to checkout.

Clearance Items Policy

All clearance items are final sale and subject to the following terms:

  • No returns, exchanges, or refunds
  • Limited availability; items may not be restocked
  • Prices as marked; not eligible for further discounts or promotions

By purchasing clearance items, customers agree to these terms.

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