Care Instructions
How to care for lighting with glass, marble, granite, agate and ceramic
We recommend following a few simple guidelines to keep your luxury lighting beautiful for as long as possible. Before cleaning a lamp, make sure you unplug the power cord. Always make sure sprays and liquids do not touch the lamp fittings.
Cleaning & maintenance
For general cleaning, periodically dust your lamp with a feather duster or a soft clean cloth, preferably weekly.
Marble, granite & agate
Use lukewarm water and some mild soap to clean marble, granite, and agate. Gently wipe the surfaces with a soft, dampened cloth or chamois. Dry thoroughly with a clean, soft cloth. Never use cleaners with acid, ammonia, bleach, or hard chemicals and avoid paper towels and scouring pads.
Marble
Clean ceramic with lukewarm water, a pH-neutral sulfate-free cleaner, and a soft sponge or wash cloth. Avoid loofahs, scrub brushes, and other materials that may scratch the surface. If the ceramic surface is grooved, use a soft brush to dislodge dirt from the recesses. Rinse well with clean water. After washing, dry the surface with a soft cloth or chamois.
Glass
Never use abrasive materials for cleaning glass as these can cause scratches. Use suitable glass cleaning products and a microfiber cloth. If you use a chemical cleaner, be careful not to spill it on any of the surrounding finishes. After drying with a soft cloth, you can use a piece of crumpled newspaper to give the glass added sparkle and shine.
Acrylic
Avoid commercial household cleaners as the chemicals in these products can dull and scratch the acrylic. The best way to care for acrylic surfaces, rods, and parts is to clean with lukewarm water and a dash of liquid soap. Rinse with clear water and dry completely. Always use soft cloths for cleaning so you don't scratch the acrylic.
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Frequently Asked Questions
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders.
Q: How long will it take to receive my chandelier?
A: Most orders ship within 1-5 business days. Delivery times vary depending on your location and the product, typically between 7–14 business days.
Q: Do you ship internationally?
A: No, we do not ship internationally.
Q: Do your chandeliers come with installation instructions?
A: Yes, all of our chandeliers come with step-by-step installation guides. We recommend professional installation for safety and optimal results.
Q: Can your chandeliers be adjusted in height?
A: Most of our chandeliers include adjustable rods or chains. Product pages will specify adjustability options.
Q: Are the bulbs included?
A: Each product page notes whether bulbs are included. If not, we provide bulb
recommendations.
Q: What’s your return policy?
A: We offer free returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in resellable condition. Please note that custom-made or clearance items are final sale and not eligible for return.
A 25% restocking fee may apply to all returns.
Q: How do I start a return or exchange?
A: Contact our support team at Returns@wigginschandelier.com with your order number and reason for return. We’ll guide you through the next steps.
Q: How do I clean my chandelier?
A: For lasting beauty, gently dust with a soft cloth or microfiber duster. For a deeper clean, turn off the fixture, remove crystals (if applicable), and clean them with warm, soapy water or a crystal-safe cleaner. No polishes, abrasives, or chemicals should ever be used.
Q: Do your products come with a warranty?
A: Yes, we offer a limited warranty ranging from 1 to 5 years on all lighting fixtures. Coverage includes manufacturing defects but does not extend to damage caused by improper installation, misuse, or normal wear and tear.
Warranty length may vary depending on the specific product and manufacturer.
Full details can be found on each product page or by contacting our support team. For lasting beauty, simply wipe clean with a soft cloth. No polishes, abrasives, or chemicals should ever be used
Complimentary for every item $10,000 and above—includes in-room placement, unpacking, and careful handling. Read our full policy →
