Free White Glove Delivery Policy

๐Ÿ•Š๏ธ Free White Glove Delivery & Full Insurance Coverage

Complimentary for each item priced at $10,000 or above

At Wiggins Chandelier, we believe true luxury lies in the details. Thatโ€™s why forย every item individually priced at $10,000 or more, we include complimentary White Glove Delivery and Full Insurance Coverageโ€”ensuring that from our warehouse to your ceiling, every step reflects the care and craftsmanship your piece deserves.

1. White Glove Delivery

Your chandelier will be delivered by a professional two-person team trained in luxury handling, offering:

  • Scheduled delivery window with advance confirmation
  • Delivery to the room of your choice
  • Unpacking and positioning
  • Light assembly or placement (excluding electrical wiring)
  • Removal and disposal of packaging materials

Please notify us in advance if delivery involves stairs-only access, narrow doorways, high-rise entry, or crane/lift requirements.

2. Inspection Upon Delivery

Please inspect your chandelier upon arrival before signing the delivery confirmation:

  • Note any visible damage to the chandelier or packaging on the delivery receipt
  • Ask the delivery team to photograph and document any issues
  • Notify our customer support within 48 hours with clear photos and a written description of the issue

3. Insurance Coverage & Damage Resolution

All shipments are fully insured from warehouse to delivery, provided they are handled by our approved logistics team. Coverage includes:

  • Transit and handling damage
  • On-site damage during placement

To file a claim:

  • Report the damage within 48 hours of delivery
  • Provide photographs and proof of purchase
  • Our team will resolve your case within 5โ€“15 business days

โš ๏ธ Terms & Conditions

  • A responsible adult must be present to sign for delivery
  • Delivery teams do not perform structural modifications or electrical installations
  • The delivery location must be accessible, safe, and prepared
  • This policy applies only to individual items priced at $10,000 or more

4. Risk of Loss

Risk of loss or damage transfers to the customer only after the order isย  delivered and accepted without noted damage. Until then, Wiggins Chandelier remains liable through our shipping and insurance provider.

5. Exclusions & Limitations

This policy does not cover:

  • Damage caused by the customer or third-party contractors after delivery
  • Claims made beyond 48 hours after delivery
  • Incidental or indirect losses (e.g., installation delays, lost business)

Acknowledgment & Acceptance

By placing an order with Wiggins Chandelier, the customer acknowledges and agrees to abide by this Luxury Delivery Policy.

For questions or claims, contact:
๐Ÿ“ง Support@wigginschandelier.com

Wiggins Chandelier
Elevating spaces. One masterpiece at a time.

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