Luxury Delivery Policy
🕊️ White Glove Delivery & Full Insurance Coverage
Complimentary for each item priced at $10,000 or above
Last updated: 5/21/2025
At Wiggins Chandelier, we believe true luxury lies in the details. That’s why for every item individually priced at $10,000 or more, we include complimentary White Glove Delivery and Full Insurance Coverage—ensuring that from our warehouse to your ceiling, every step reflects the care and craftsmanship your piece deserves.
1. White Glove Delivery
Your chandelier will be delivered by a professional two-person team trained in luxury handling, offering:
- Scheduled delivery window with advance confirmation
- Delivery to the room of your choice
- Unpacking and positioning
- Light assembly or placement (excluding electrical wiring)
- Removal and disposal of packaging materials
Please notify us in advance if delivery involves stairs-only access, narrow doorways, high-rise entry, or crane/lift requirements.
2. Inspection Upon Delivery
Please inspect your chandelier upon arrival before signing the delivery confirmation:
- Note any visible damage to the chandelier or packaging on the delivery receipt
- Ask the delivery team to photograph and document any issues
- Notify our customer support within 24 hours with clear photos and a written description of the issue
Important: Failure to report damage within 24 hours may affect your eligibility for repair or replacement.
3. Insurance Coverage & Damage Resolution
All shipments are fully insured from warehouse to delivery, provided they are handled by our approved logistics team. Coverage includes:
- Transit and handling damage
- On-site damage during placement
To file a claim:
- Report the damage within 24 hours of delivery
- Provide photographs and proof of purchase
- Our team will resolve your case within 5–15 business days (repair or replacement)
⚠️ Terms & Conditions
- A responsible adult must be present to sign for delivery
- Delivery teams do not perform structural modifications or electrical installations
- The delivery location must be accessible, safe, and prepared
- This policy applies only to individual chandeliers priced at $10,000 or more and cannot be added retroactively
4. Risk of Loss
Risk of loss or damage transfers to the customer only after the chandelier is delivered and accepted without noted damage. Until then, Wiggins Chandelier remains liable through our shipping and insurance provider.
5. Exclusions & Limitations
This policy does not cover:
- Damage caused by the customer or third-party contractors after delivery
- Claims made beyond 24 hours after delivery
- Incidental or indirect losses (e.g., installation delays, lost business)
Acknowledgment & Acceptance
By placing an order with Wiggins Chandelier, the customer acknowledges and agrees to abide by this Luxury Delivery Policy.
For questions or claims, contact:
📧 Support@wigginschandelier.com
Wiggins Chandelier
Elevating spaces. One masterpiece at a time.
Frequently Asked Questions
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders.
Q: How long will it take to receive my chandelier?
A: Most orders ship within 1-5 business days. Delivery times vary depending on your location and the product, typically between 7–14 business days.
Q: Do you ship internationally?
A: No, we do not ship internationally.
Q: Do your chandeliers come with installation instructions?
A: Yes, all of our chandeliers come with step-by-step installation guides. We recommend professional installation for safety and optimal results.
Q: Can your chandeliers be adjusted in height?
A: Most of our chandeliers include adjustable rods or chains. Product pages will specify adjustability options.
Q: Are the bulbs included?
A: Each product page notes whether bulbs are included. If not, we provide bulb
recommendations.
Q: What’s your return policy?
A: We offer free returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in resellable condition. Please note that custom-made or clearance items are final sale and not eligible for return.
A 25% restocking fee may apply to all returns.
Q: How do I start a return or exchange?
A: Contact our support team at Returns@wigginschandelier.com with your order number and reason for return. We’ll guide you through the next steps.
Q: How do I clean my chandelier?
A: For lasting beauty, gently dust with a soft cloth or microfiber duster. For a deeper clean, turn off the fixture, remove crystals (if applicable), and clean them with warm, soapy water or a crystal-safe cleaner. No polishes, abrasives, or chemicals should ever be used.
Q: Do your products come with a warranty?
A: Yes, we offer a limited warranty ranging from 1 to 5 years on all lighting fixtures. Coverage includes manufacturing defects but does not extend to damage caused by improper installation, misuse, or normal wear and tear.
Warranty length may vary depending on the specific product and manufacturer.
Full details can be found on each product page or by contacting our support team. For lasting beauty, simply wipe clean with a soft cloth. No polishes, abrasives, or chemicals should ever be used
Complimentary for every item $10,000 and above—includes in-room placement, unpacking, and careful handling. Read our full policy →
