Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders.

Q: How long will it take to receive my chandelier?
A: Most orders ship within 1-5 business days. Delivery times vary depending on your location and the product, typically between 7–14 business days.

Q: Do you ship internationally?
A: No, we do not ship internationally.

Q: Do your chandeliers come with installation instructions?
A: Yes, all of our chandeliers come with step-by-step installation guides. We recommend professional installation for safety and optimal results.

Q: Can your chandeliers be adjusted in height?
A: Most of our chandeliers include adjustable rods or chains. Product pages will specify adjustability options.

Q: Are the bulbs included?
A: Each product page notes whether bulbs are included. If not, we provide bulb
recommendations.

Q: What’s your return policy?
A: We offer free returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in resellable condition. Please note that custom-made or clearance items are final sale and not eligible for return.

A 25% restocking fee may apply to all returns.

Q: How do I start a return or exchange?
A: Contact our support team at Returns@wigginschandelier.com with your order number and reason for return. We’ll guide you through the next steps.

Q: How do I clean my chandelier?
A: For lasting beauty, gently dust with a soft cloth or microfiber duster. For a deeper clean, turn off the fixture, remove crystals (if applicable), and clean them with warm, soapy water or a crystal-safe cleaner. No polishes, abrasives, or chemicals should ever be used.

Q: Do your products come with a warranty?
A: Yes, we offer a limited warranty ranging from 1 to 5 years on all lighting fixtures. Coverage includes manufacturing defects but does not extend to damage caused by improper installation, misuse, or normal wear and tear.

Warranty length may vary depending on the specific product and manufacturer.
Full details can be found on each product page or by contacting our support team. For lasting beauty, simply wipe clean with a soft cloth. No polishes, abrasives, or chemicals should ever be used

Complimentary for every item $10,000 and above—includes in-room placement, unpacking, and careful handling. Read our full policy →