Eichholtz Luxury Assurance Protocol
At Wiggins Chandelier, we are proud to be an authorized retailer of Eichholtz, a brand celebrated for its refine design, elevated craftsmanship, and exceptional quality standards. In alignment with Eichholtz's policies, returns are not accepted except in the rare case of verified defects or transit-related damage.
Defective or Damaged Items
Every Eichholtz piece is inspected and securely packaged prior to shipment. However, should an item arrive with a manufacturing defect or damage sustained during delivery, we are here to support you promptly and professionally.
To initiate a claim, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos or video clearly showing the defect or damage
- Photos of the packaging (inner and outer)
- A brief description of the issue
Our team will work directly with Eichholtz to determine the appropriate resolution, which may include repair, replacement, or another suitable remedy as dictated by the brand’s guidelines.
Non-Returnable Items
In accordance with Eichholtz policy, all sales are final. This includes:
- Change-of-mind returns
- Buyer’s remorse
- Fit, size, or style preference
- Incorrect orders placed by the customer
Because Eichholtz maintains a no-return structure across both stocked and special-order items, we encourage customers to review all measurements, finishes, and specifications before completing a purchase.
Our Commitment to You
While Eichholtz upholds a strict return policy, Wiggins Chandelier is committed to helping you choose confidently. Our team is always available to provide product details, dimensions, guidance, and support to ensure your selection aligns perfectly with your space.
